If you are not satisfied with your purchase you may return the items within 7 days, in their original packaging, for a full refund. However, return postage will not be refunded. Should you wish to make a claim for damage to your items, we will require the goods to be returned to enable us to take the matter up with the postal service used. Again, the original packaging must be submitted and monies will be refunded once we receive the items.
If you have provided the miniatures no refund will be given. This policy has to be put in place to cover our time spent on the commission and the materials used.
You have a cooling-off period during which you have the unconditional right to cancel your order.
The cooling-off period ends seven working days after the order was placed - or after written confirmation is received.
You must inform us in writing - by letter or email - of your decision to cancel.
Should you decide to cancel, we shall return your miniatures. If you have provided the miniatures and some work has been carried out on them we reserve the right to ask for payment in advance to cover the return postal fees and materials used. If a deposit has been paid this is non-refundable.
Mount and Blade are committed to protecting the privacy of its customers. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you to process your order and to provide you with the best possible service. We will only send promotional email or mail to you with your prior consent and do not pass any of your information to third parties.